Refund policy

and Return policy

At Chastin Miles, your satisfaction drives everything we do. We've made our returns process as clear and hassle-free as possible.

Return Eligibility

We accept returns for both defective and non-defective items. To qualify, items must be unused, in original condition, with all packaging and tags intact.

Returns must be initiated within 30 days from the date your order was delivered.

How to Submit a Return

Reach out to our support team: Send an email to help@chastinmiles.com with your order number and a brief description of the reason for your return.
Prepare your package: Carefully repack the item in its original packaging with all included accessories and documentation. Customers are responsible for acquiring return labels.
Send it back: Follow the return shipping instructions provided by our team. We support returns via physical mail.

Exchanges

We welcome exchanges for eligible items. Contact our support team at help@chastinmiles.com to begin an exchange, and we'll walk you through the process promptly.

Who covers return shipping

Damaged or incorrect items: If your piece arrives damaged, defective, or isn't what you ordered, we've got you covered. Chastin Miles will take care of all shipping costs and send the correct item your way at no charge.

Change of heart: If the piece isn't quite what you hoped for or you'd like to try something different, return shipping is the customer's responsibility. Please note that original shipping charges are non-refundable.

Refunds

Once your returned item is received and passes inspection, we'll initiate your refund to the original payment method. Please allow up to 7 business days for the refund to appear on your account, depending on your financial institution's processing times.

Restocking

$0. We do not charge any restocking fees.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. Any such products will be clearly labeled as non-returnable on their respective product pages.