Frequently Asked Questions

Welcome to the Chastin Miles FAQ page. We've compiled answers to our most common customer questions below. If you need additional assistance, feel free to reach out to our team directly.

How long will it take to receive my order?

Here are our current estimated delivery timeframes:

Order handling time: 1–3 business days
Transit time: 5–8 business days
Total estimated delivery: 6–11 business days

For full details, visit our Shipping Policy.

Do you offer free shipping?

Yes! We offer complimentary shipping on all orders of $100 USD or more shipping to: United States. For full details, see our Shipping Policy.

Where is Chastin Miles located?

Chastin Miles is an online-only, direct-to-consumer store. We ship to customers in United States through our fulfillment partners.

What do I do if I receive a defective or incorrect item?

We sincerely apologize if something arrived wrong or damaged. Please contact us at help@chastinmiles.com within 7 days of receiving your order and we'll make it right at no cost to you.

Can I cancel my order after placing it?

Yes — we offer a 24-hour cancellation window from the time of purchase. Please reach out to our support team as soon as possible if you need to cancel. Once an order has shipped, it cannot be cancelled.

What is your return policy?

We accept returns within 30 days of delivery. We accept returns for both defective and non-defective items. Visit our Return & Refund Policy for full details.

How long does a refund take to process?

Once your return is received and approved, your refund will be issued to your original payment method. Depending on your bank or card provider, this can take up to 7 business days to appear on your statement.

Do you offer a warranty on products?

Yes, we back our products for 30 days from delivery. Please review our Return & Refund Policy for full terms.

How do I contact customer support?

You can reach our team by emailing help@chastinmiles.com or calling +1 (773) 461-0258. You can also visit our Contact Us page.

Do you ship internationally?

We currently ship to: United States. We don't offer shipping outside these regions at this time.

Do you have a physical storefront?

No — Chastin Miles is an online-only store. This allows us to offer better pricing and a wider product selection without the overhead of a physical retail location.